PRIVACY POLICY

Our Commitment to Your Privacy

We respect your personal information and are committed to keeping it safe. We only use your data to run our events, improve your experience, and communicate with you in ways you choose. If we make major changes to this policy, we will let you know.

Information We Collect

We collect information in the following ways:

When you interact with us

  • When you create an account or purchase tickets/merchandise

  • When you contact us with a query

  • When you attend our events (e.g., CCTV, WiFi sign-in, or cashless wristbands where used)

When you use our websites or apps

  • Device and browser type

  • IP address

  • Location (if enabled)

  • Pages you visit and actions you take

  • Cookies and similar tracking tools (see our Cookies Policy for details)

From other sources

  • Ticket agents and venues

  • Social media platforms (when you use social features on our site)

  • Accessibility information you choose to share with us

We only collect children’s data with parental consent and only when necessary.

How We Use Your Information

We may use your information to:

  • Process orders and provide customer service

  • Send booking confirmations and event reminders

  • Improve our events, websites, and services

  • Personalise your experience (only if you allow this)

  • Send marketing messages (only with your consent)

  • Keep events safe and prevent fraud

You can change your preferences or unsubscribe from marketing at any time.

Who We Share Your Information With

We may share your data with:

  • Event partners such as promoters, venues, and artists

  • Trusted third-party service providers (e.g., payment processors, IT support)

  • Merchandise suppliers to fulfil your orders

  • Government authorities where required by law

  • Companies within our group

We never sell your personal information.

Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you

  • Update or correct your details

  • Request deletion of your information

  • Object to how your data is used

  • Withdraw consent for marketing at any time

  • Manage cookies through your device or browser settings

To exercise any of these rights, simply contact us.

How We Protect Your Information

We use appropriate security measures to protect your data. We only keep your information for as long as necessary for legal, business, or operational reasons. When it’s no longer needed, we delete it securely.

Some of our partners are located outside the UK/EEA. When data is transferred internationally, we use approved safeguards to keep your information protected.

If in doubt, please email social@clublandevents.co.uk | Last Updated 26th November 2025